De-Energisations

Disconnections or De-Energisations are used as a last resort when payment is not forthcoming.

A Landlord may request de energisation of a supply and providing they can show the liable party has a legal obligation to pay the landlord for the energy supply. (usually through a lease agreement)

Utilidebt will ensure that a full set of notices are issued to the liable party, so that every opportunity has been given to make an arrangement for payment.

Utilidebt will also perform a Pre Disconnection visit 7 days prior to any disconnection activity taking place.

Should a warrant be required, Utilidebt will apply for the warrant and attend court on behalf of the Landlord.

Utilidebt will arrange for a suitable engineer to attend site and de-energise the supply.

Once a disconnection has taken place, Utilidebt will leave a letter at site and the teams are updated with a regular list of affected properties, so if assistance is required, the site is prioritised by our call centre.

Reconnection will also be managed by our team and we typically arrange reconnection within 72 hours of de-energisation.

We will:

• Liaise with all parties,

• Send notifications,

• Attend site 7 days prior,

• Arrange for engineers to attend,

• Reconnect within 72 hours of confirmed receipts.